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Updates to PSLF Management and Payment Reports

PSLF Reporting Changes

Changes to Public Service Loan Forgiveness Program ‘s Online Management

Today, it was announced that “Beginning May 1, 2024, the Public Service Loan Forgiveness (PSLF) and Teacher Education Assistance for College and Higher Education (TEACH) Grant programs will no longer be managed through a designated loan servicer. Instead, we are updating our systems and contact centers to streamline and fully manage these programs through StudentAid.gov.”

Beginning May 1 through July, there will be a processing pause on the following activities: 

— PSLF form processing

During this period, you can still submit PSLF forms, but they will not be processed by ED until after the pause ends. 

— Payment count updates

Your payment counts won’t be updated during the processing pause, but all payments will be reflected on your StudentAid.gov account when the pause ends. 

— Forgiveness of loans—

If you reach loan forgiveness during the processing pause, you will either be refunded after the pause for any payments made beyond the 120 qualifying payments or see these payments applied to your other outstanding federal student loans. 

After the pause ends, you can log in to your StudentAid.gov account to find information about all your eligible and qualifying payments for PSLF.

You can also learn more about the program changes using this link:

https://studentaid.gov/announcements-events/streamlining-loan-web-experience

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The CSLP® Program provides you with the knowledge and support to provide accurate recommendations to student loan repayment planning challenges.

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