No products in the cart.
To protect student loan borrowers, the integrity of the CSLP® designation, and in fairness to designees, the Certified Student Loan Advisors Board of Standards (the Board) adheres to the following:
Complaints shall be reviewed by a member of the Board within 14 days of receipt. To file a complaint against a CSLP professional, please provide specific details including dates, times, individuals and the nature of the complaint and email to cslpATcslainstitute.org.
When a complaint alleges that a CSLP® designee has engaged in misconduct, a reviewing member of the Board will initiate the following:
Advisor Notice of Investigation – Written Notice of Investigation will be sent via email and post to the advisor’s last known address. The Notice will include the substance of the complaint, a deadline for submission of a written response and an opportunity to request an evidentiary hearing.
Right to Respond and Right to a Hearing – The advisor will have 45 days to prepare and submit a written response to the Complaint. Upon request and at the discretion of the Board, an advisor may be granted a 30-day extension of time to respond. In the response, the advisor may choose to request an evidentiary hearing.
Failure to Respond – If no response is received, the Board will assume the truth of the facts alleged in the Complaint and proceed to adjudication.
Right to Evidentiary Hearing – Upon request of the advisor, the Disciplinary Committee of the Board will conduct an evidentiary hearing via web conference. The advisor may have legal counsel, cross-examine witnesses and present evidence.
Findings of Fact – The Disciplinary Committee shall consider the Complaint, the advisor’s Response, and any evidence offered at the hearing in order to determine facts.
Board Determination – The Committee shall present its findings of fact and accompanying recommendations to the full Board. The Board shall make a final decision on what, if any, disciplinary action will be handed down. The decision of the Board is final and cannot be appealed absent a showing of previously unavailable exculpatory evidence.
Disciplinary Action – If the Certified Student Loan Advisor Board of Standards finds misconduct, it may impose disciplinary action. All actions taken by the Certified Student Loan Advisor Board of Standards, except a private warning, may be publicly disseminated. Disciplinary actions may include the following:
Private written warning
Public letter of reprimand
Suspension of the right to use the CSLP designation for a specific period of time
Permanent revocation of the right to use the CSLP designation
To initiate an investigation, please provide a letter with specific details of the complaint. The Board will review and respond within 45 days.
Notice will be provided to the individual who is subject to the complaint and provide 45 days to respond.
Results
The Board will make findings of fact and determine whether there is a violation of the Code of Ethics and Standards of Professional Responsibility. If a violation is found, the Board will take disciplinary action. Disciplinary action can include publication of a finding of misconduct and permanent revocation of the CSLP® designation.
© 2016-2026 CSLA Institute Board of Standards. All Rights Reserved.
We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time.
Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the magazine’s publisher directly to ask if they can send you a free copy.
You can create a new account at the end of the order process or on the following page. You can view all of your orders and subscriptions in your customer account. You can also change your addresses and your password.
No, you don’t have to create an account. But there are a few advantages if you create an account.
You never have to enter your billing and shipping address again
Find all of your orders, subscriptions and addresses in your account
Download invoices of your orders
No, we don’t have a physical store location at the moment. We accept only orders through our online shop and we’re shipping all orders with the Swiss Post Service. Please visit our shipping section for more details.
From time to time you will find us at design fairs and popup markets in Switzerland. Subscribe to our newsletter and you’ll receive the latest news.