CSLP Program - Student Loan Advisor Training
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CSLP Code of Ethics

Ethical and Professional Conduct

The CSLP® Code of Ethics and Standards of Professional Conduct are fundamental to the values of the CSLP® designation is essential to achieving its mission to help student loan borrowers and financial professionals become fully informed about strategies, risks, and rewards associated with the variety of student loan repayment options.

Since the creation of the CSLP®, the Code of Standards have promoted the integrity of the CSLP® designation and served as a model for measuring the ethics of financial professionals providing student loan repayment advice.

All CSLP® Designees Agree to Adhere to the Following:

  • Act with integrity, competence, and care.

  • Treat clients and others with dignity, courtesy, and respect.

  • Avoid false or misleading statements to clients and others.

  • Act in the best interests of your clients.

  • Do not discriminate on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, age, medical condition, ancestry, marital status, citizenship, sexual orientation, or service in the uniformed services.

The CSLP®. Ethical, accurate, and personalize advice for student loan borrowers.
CSLP Ethical Advisor

Ethical and Professional Conduct

During the enrollment process, all participants agree to the Code of Ethics and complete the statement of ethics and their licensing information.

The CSLA Board reviews submissions and verifies with FINRA Broker Check for accuracy. After passing the requisite examinations, the candidate will re-verify the initial licensing and ethical statement submissions.

To complete the CSLP designation requirements, all program participants are required to submit a formal statement of ethics and report, with explanations, any prior violations. 

CSLP Standards of Professional Conduct

All CSLP candidates and designees must abide by the Code of Standards. Violations may result in sanction by the CSLP Program Board. Sanctions may include revocation of candidacy, removal from the program, or the right to use the CSLP designation.
Require clients to provide recent and reliable records before conducting your analysis. Identify indicators of incomplete or erroneous records. Exercise practical skepticism regarding communications from loan servicers, lenders, collection agencies, or others whose interests may not align with your client’s interests.
Avoid conflicts of interest. Explain any foreseeable conflicts and secure informed client consent. When working with couples and families, secure informed consent regarding inherent conflicts of interest.
When using tools including spreadsheets, online calculators, or student loan software, exercise care and diligence. Understand underlying assumptions. Test outcomes for accuracy and reliability. Explain the limitations of projected outcomes to your clients.
Help your clients make informed decisions. Explain the assumptions behind your recommendations. Inform clients of potential advantages and disadvantages to the various course of action.
Maintain and distribute up-to-date information about how-to find consumer legal services and how-to contact consumer protection agencies and advocacy organizations.
If a client matter presents facts or circumstances outside your area of competence, secure assistance from a competent professional, refer the client to a professional you reasonably believe competent, or end your representation the client.
Take care to identify when a client may benefit from legal counsel. Avoid the unauthorized practice of law. Refer clients to competent providers of legal services as indicated.
Avoid accepting any money, benefit, or other consideration from those with interests potentially adverse to your client.
Comply with all laws, rules, and regulations governing delivery of professional financial services.
Communicate to your client any limits to the scope of your services. Describe the services that you will and will not provide.
Provide pro bono services for financially distressed borrowers as you are able.
Take care to ensure that client records and information remain confidential.
Warn clients to be cautious when evaluating refinancing. Clearly explain the unique consumer protections applicable to federal student loans.
Respond to reasonable client communications in a timely manner.

Become a Certified Student Loan Professional CSLP®

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