$0 0

No products in the cart.

Find Your Student Loan Servicer

Find you student loan servicer

If you have taken out a federal student loan, it’s important to know who your loan servicer is and how to contact them.

In addition, if you have any private loans, it is crucial to review your statements or credit reports to find your private loan servicer. In this article, we will guide you through the process of finding both your federal and private loan servicers, understanding your loans, and other important information such as your loan status, loan amount, and disbursement date.

What is a student loan servicer

Your loan servicer is the company that handles all aspects of your loan repayment, including billing and payment plans.

How to find your student loan servicer

You can locate your loan servicer by visiting the Office of Federal Student Aid. Logging into you account will reveal current and former loan servicers with direct links to those companies.

Loans enrolled in Public Service Loan Forgiveness (PSLF)

If your loan is enrolled in Public Service Loan Forgiveness (PSLF) and previously managed by FedLoan Servicing, it will now be handled by MOHELA, Edfinancial, Aidvantage or Nelnet starting from 2021 since they were contracted by the United States Department of Education. You should have received notice of this transfer.

You can locate your loan servicer by visiting the Office of Federal Student Aid.

Can I change my student loan servicer if I am not happy with their services?

No, you cannot choose your student loan servicer. The Department of Education assigns your loan to a servicer, and changing servicers is not an option unless your loan is transferred to a new servicer. However, you can contact your servicer to address any issues or concerns you have.

Who are the loan servicers?

Here are the links to the primary Federal Student Loan Servicers:

Federally-Owned Loans Serviced by MOHELA

Visit Mohela on the web. | Phone: 888-866-4352



Aidvantage Federal Loan Servicer

aidvantage loan servicer website

Visit Aidvantage WebSite | Phone: 800-722-1300

Nelnet Federal Loan Servicer

Nelnet Student Loan Servicer

Visit Nelnet Website | Phone: 888.486.4722

EdFinancial Loan Servicer

EdFinancial Student Loan Servicer

Visit Edfinancial Website | Phone:  1-855-337-6884

ECSI Student Loan Servicer

ECSI Student Loan Servicer

Visit ECSI Website | Phone:: 888-549-3274

Default Resolution Group

Default Resolution Group for Student Debt

Visit Default Resolution Group Website | Phone: 800-621-3115


Actions to take on your loan servicer account

Review your contact information for accuracy.

  • Make sure you have a good email and phone number noted
  • Always check your email spam for notifications from your servicer
  • Review your loan records for accuracy
  • If in a financial hardship, contact your servicer immediately

It’s crucial to keep track of your loan payments and promptly inform your servicer if you encounter any financial hardship which can include loss of job, salary cuts, medical issues, or difficulty making payments. Action is essential in these cases to avoid making problems worse.

Set up automatic student loan payments 

If you haven’t already, setting up automatic payments can prevent missing payments and impacting your credit. Some will provide you an interest rate discount for automatic payments. Automatic payments will also reduce the chances of late payments which can incur additional fees.

Keep current on your loan payments to maintain good credit.

  • Staying current on loan payments is vital.
  • Check your credit report at least once per year to ensure your payments are accurately reported.
  • Most credit bureaus offer basic levels of credit monitoring that can alert of you changes. 

Communicating with your servicer – what they can and can’t do

It’s also important to recognize that student loan servicers are not personal financial advisors. Their focus is primarily on collecting student loan payments and answering basic questions about loan repayment programs.

In our experience, it’s possible that you may receive inconsistent or unclear information when speaking with different representatives. In fairness to them, they are often overwhelmed with calls and doing the best they can given the circumstances. Double check the information you receive.

If you have financial issues, it’s very important to communicate with your service as they are responsible for managing customer service inquiries and ensuring your loans are handled in accordance with applicable laws. They can provide guidance on dealing with financial issues such as reduced income, job loss, of deferments.

Get an independent second opinion

Ultimately, we would advise you to add a trusted advisor who has your best interest in mind. Also, choose someone with experience in student loan planning AND personal finance such as a CPA, CFP or other licensed financial advisor. Getting multiple opinions is always a good strategy.

Conclusions about your student loan planning

Understanding your student loans is as important as knowing the details of your home or auto loan. This loan could be the largest of any debt you are obligated to repay.

Know your student loan numbers (interest rate, terms, type, due date)

It is important to have a thorough understanding of your student loan in order to effectively manage it and plan for repayment. The interest rate plays a direct role in the overall cost of the loan, so it is crucial to be aware of the precise rate.

Be familiar with the loan terms, such as the duration of the repayment period, which can greatly influence both your monthly payments and the total interest paid.

Understand the loan type for all loans. Federal student loans include different types, such as subsidized, unsubsidized, PLUS, Graduated, Income Based, etc…Make sure you understand what you have and the payment requirements.

Knowing the due date is equally crucial as it can help prevent late payments, default, and the associated penalties. As noted earlier, automatic payments are a safe way to avoid costly late payments and impacts to your credit.

Monitor your payment record and credit report

Regularly checking your payment record is crucial in managing your student loan payments effectively. Additionally, monitoring your credit report and credit score helps you stay informed and guards against identity theft.

If you come across any errors or inconsistencies, promptly reach out to your loan servicer for resolution. Keeping an eye on your progress in repaying your loans can also serve as motivation and help you remain on track towards becoming debt-free.

If you have financial difficulties,  contact your loan servicer 

Reach out to your federal loan servicer without delay. They can provide repayment options and such as forbearance or deferment.  It’s vital to stay informed about any changes affecting your repayment plan and be proactive in seeking help from reputable sources such as those listed in this article. 

Final thoughts about student loan advice

In conclusion, it is crucial to stay proactive and informed about your federal student loans. CSLA advisors are options when you have questions about how to structure this best repayment plan for your specific finances, family situation, and personal financial goals. Certified Student Loan Professionals (CSLP) are uniquely trained to provide personal financial advice paired with your student loan plans.  Remember, knowledge is power when it comes to managing your student loans.

About the Author

CSLA Marketing Team


Recent Posts

Get the Facts

Student loan advising is complicated. Financial professionals should know the intricacies of student loan repayment rules and position themselves to provide the best possible advice to clients.

The CSLP® Program provides you with the knowledge and support to provide accurate recommendations to student loan repayment planning challenges.

Related Posts

New Public Service Loan Forgiveness (PSLF) Rules: A Primer for Financial Advisors

Updates to PSLF Management and Payment Reports

What to ask a prospective student loan advisor

© 2016-2024 CSLA Institute Board of Standards. All Rights Reserved.