◆ Support
How can we help?
Most answers are already written. Start with the knowledge base or ask the assistant — if neither resolves it, open a ticket and a person will pick it up.
Ask the assistantInstant answers on enrollment, access, exams and renewals. Bottom-right of every page.
Knowledge baseSearchable articles on the program, portal access, exams and billing.
Open a ticketCourse access, exam scheduling, billing, licensing exceptions, complaints.
Open a ticket (coming soon)
Common requests, self-served
Five things support answers every week
I don't see CSLP 2026 in my portal.
Active designees get the update automatically — submit the access form and we'll fix it same day.
I need more time to finish the course.
Order a course extension ($450) from the enrollment page.
I need to retake the exam.
Order a retake ($150); you can restart at any time after.
My designation lapsed.
See the renewal page for your options by how late you are.
I need a licensing exception.
Request one through the support system — exceptions are reviewed case by case.
Still stuck?
Open a ticket and a person picks it up. We answer during US business hours.
Open a ticket (coming soon)